Frequently Asked Questions
Registration and profile
How to register on the site?
Registration takes just 2 minutes: enter your email, create a password, and confirm your email. After that, you'll be able to save properties, receive personalized recommendations, and communicate with agents.
Can I use DvaUgla® without registering?
Yes! You can browse listings and apply filters. However, to save favorites or contact agents, registration is required.
How do I change my profile information?
Log in to your account, go to the "Profile" section, and edit the necessary information. Save your changes for them to take effect.
Search and filters
How to find the perfect object?
Используйте умные фильтры: выберите регион, тип недвижимости, бюджет, количество комнат и дополнительные параметры (например, «Игровые площадки» или «Двор без машин»). Также попробуйте раздел «Рекомендации» - мы подбираем варианты на основе ваших предыдущих запросов.
What are personalized recommendations?
This is our unique system that analyzes your preferences (for example, "apartment with high ceilings") and shows you properties that are likely to interest you.
How to track viewed objects?
All viewed and saved properties are available in the "Favorites" section. You can also receive notifications about new listings that match your criteria.
Announcements and contacts
How to contact an agent?
Нажмите на частично скрытые контактные данные в карточке объявления. Если агент скрыл данные, оставьте сообщение через наш мессенджер, нажав на кнопку «Написать сообщение» - мы передадим его.
How to publish an ad?
Register, select "Add an ad," and fill out the form with a description, photo, and price. Moderation takes up to 2 hours.
How to verify the authenticity of an ad?
All properties undergo verification: we check that the description form is filled out correctly and request documents if necessary. Questionable ads, as well as those that receive user complaints, are removed.
Security and payments
How to protect your data?
We use encryption and do not share information with third parties. You can manage access to your data in your profile settings.
Is it possible to pay rent for an apartment through the DvaUgla portal?
No. В настоящее время платформа предоставляет только доступ к списку объявлений. Оплата и подписание договоров происходит уже при встрече с автором объявления. В дальнейшем, для безопасных предоплат и договоров планируем ввести наш escrow-сервис - средства будут зачислятся продавцу только после подписания документов.
How to avoid fraud?
Check agent reviews, use secure payment methods, and don't agree to "rush deals" without document verification.
Technical Support
What to do if the website doesn't load?
Check your internet connection and clear your browser cache. If the problem persists, contact technical support.
How can I contact technical support?
Use email: support@dvaugla.ru . We respond to all inquiries within 24 hours on business days.
About the company
What does the name "DvaUgla" mean?
ДваУгла - это символ вашего идеального пространства и нашей миссии: помочь найти точное соответствие вашим мечтам.
How are you different from other portals?
We focus on personalization: your search is based on your preferences, not just filters. We also verify all properties and maintain integrity at every stage.
Additional questions
Are there any guarantees?
As with anything, you may encounter unscrupulous agents on the platform. Don't take their word for it; consult lawyers, notaries, or your family and friends.
How long does it take for an ad to be published?
Ads remain on the site for up to 30 days, but you can extend their posting in the ad settings.
What types of properties do you offer?
Apartments, houses, cottages, commercial properties, land plots, garages, etc.
Didn't find the answer?
Contact us:
- Email: support@dvaugla.ru
- Phone: +7 (968) 866-88-60
